Frequently Asked Questions
Answers to the questions our front desk hears most often.
What time is check-in and check-out?
Check-in begins at 4 PM and check-out is at 11 AM. Early check-in and late check-out can be requested and are granted based on availability.
Do I need to be a hotel guest to use the gaming floor?
No. The gaming floor is open to the public around the clock. Guests must be 21 or older and present valid government photo ID at the door, per Louisiana state law.
Is parking included?
Complimentary valet parking is included for all overnight guests. A self-park garage behind the resort is also available and connects to the lobby by a covered walkway.
Are pets allowed?
A limited number of ground-floor rooms accept dogs under 40 lbs for an additional nightly fee. Please request a pet-friendly room when booking.
Do I need a reservation for the Cove Deck?
Walk-ins are welcome, but reservations are strongly recommended on Thursday through Sunday nights when the full house band is playing.
Is the pool open year-round?
The rooftop pool runs daily from April through October and weekends only, with heated water, during the cooler months.
Can I book the spa without staying overnight?
Yes. Spa appointments are open to the public, though hotel guests receive priority booking through the concierge desk.
What's the cancellation policy?
Standard room reservations can be cancelled free of charge up to 48 hours before arrival. Package and event-weekend rates may carry different terms.
Is the resort within walking distance of downtown Shreveport?
Yes. Velvet Cove sits directly on the riverfront, a short walk from downtown restaurants, the arts district, and the Red River waterfront trail.
Still Have a Question?
Our front desk and reservations team are available to help before, during, and after your stay.